Chatbot for healthcare help providers effectively bridges the communication and education gaps. Automating connection with a chatbot builds trust with patients by providing timely answers to questions and delivering health education. Many healthcare service providers are transforming FAQs by incorporating an interactive healthcare chatbot to respond to users’ general questions. Healthcare providers are relying on conversational artificial intelligence (AI) to serve patients 24/7 which is a game-changer for the industry.
For example, the number of messages exchanged with the chatbot and the engagement rate of the participants. Acceptability was defined as the quality of user experience with the AI chatbot [17], for example, the satisfaction score or number of likes to the interaction with the AI chatbot. Usability was defined as the level of contribution by the intervention to achieve the prespecified goals by users [18], such as [...]
